Service Management Software
A service management platform for requests, workflows, and SLAs—centralizing tickets, assignments, and reporting so teams resolve issues faster with clear accountability.
Overview
A centralized platform where teams receive service requests, route them through configurable workflows, and track resolution against SLAs.
The React frontend gives agents a fast, keyboard-friendly queue, while the Laravel API handles assignment rules, escalations, and audit history backed by MySQL.
Key Features
- Ticket intake with categories, priorities, and file attachments
- Configurable workflows with assignment and escalation rules
- SLA timers with breach warnings and reporting
- Role-based access for agents, supervisors, and admins
- Dashboards for workload, resolution time, and team performance
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